Get in Touch With Us
Got a question about one of the operators we review, spotted something that needs correcting, or just want to tell us what you think of the site? This page explains how to reach the team behind Online Casino Malaysia and what kind of messages we're best placed to help with.
How to Reach Our Team
Email is the most reliable way to contact us. Write to [email protected] and a member of our editorial team will read your message personally — we don't rely on automated replies. We aim to respond within two working days, though this can stretch slightly during busy periods.
If you can, tell us upfront what your message is about. A quick line such as "correction request" or "bonus terms question" helps us route it to the right person faster.
What We Can Help With
- Accuracy of our reviews — If you've noticed a bonus term, licence detail, or payment method listed for an operator like BK8, Gembet, We88, or any other site we cover that seems out of date, tell us. We fact-check our pages regularly and take reader corrections seriously.
- Questions about our rankings — Curious why one casino sits above another, or how we weigh things like withdrawal speed or licensing? We're happy to explain the reasoning behind our editorial ratings.
- Content suggestions — If there's a topic on Malaysian online casinos you'd like us to cover in more depth, we're open to hearing it.
- Partnership or media enquiries — If you represent an operator, affiliate network, or publication and want to discuss working together, introduce yourself and outline what you have in mind.
- Responsible gaming support — If you or someone close to you is finding it difficult to control their gambling, let us know in your message and we can point you towards independent support services rather than casino recommendations.
What We Cannot Do By Email
We're an independent review and comparison site — we don't operate any of the casinos listed on Online Casino Malaysia, and we can't access player accounts, process deposits or withdrawals, or resolve disputes with an operator directly. If you have an issue with your account, balance, or a bonus at a specific casino, that has to go through the operator's own customer support channel, since only they can see your account details. We can, however, tell you what we know about an operator's licensing and complaint history from our own research.
Before You Write to Us
A few things that help us give you a faster, more useful answer:
- Check whether your question is already answered on the relevant casino's page — details on bonuses, payment methods, and licensing are usually covered there in full.
- If you're reporting an error, include the page and the specific detail you think is wrong, so we can verify it against our sources.
- If you're asking about eligibility, remember that online gambling participation on Online Casino Malaysia is intended for readers aged 21 and above, in line with the age restriction that applies across our content.
- Keep sensitive account information — passwords, ID numbers, card details — out of your message. We never need these to answer a query.
Our Commitment to Readers
Online Casino Malaysia exists to help Malaysian players compare online casinos on things that actually matter — licensing, game selection, payment speed, and fair bonus terms — rather than to push any single operator. Reader feedback is part of how we keep that comparison honest. If something we've published affected a decision you made, good or bad, we'd genuinely like to hear about it.
Looking for something specific in the meantime? Our guide to Trusted Non GamStop Casinos UK covers a related market if that's closer to what you need, though our core focus here remains casinos serving Malaysian players.
Thank you for taking the time to read this far — we look forward to your message.